Went in for smog check, car failed, but the smog tech was a total pro all the way. Twice a month I do a fluid level check but this time I forgot to check the tranny, I asked the tech if he could check it, no problem, other shops it would have been a hassle. Heather was professional and outstanding, she knew her job, and as a front person for the shop, speaking with her was an absolute confidence builder in that the a customer knew the job was going to be done right.